Return & Cancellation Policy

• Orders may be cancelled only before they are dispatched from our warehouse.
• Cancellation requests must be raised by contacting our support team immediately.
• A payment gateway processing fee may be deducted from prepaid order refunds, unless the cancellation is due to an error on our part.

• Orders cannot be cancelled once dispatched, under any circumstances.
• Refusal of delivery for non-defective products will not be treated as a valid cancellation and may attract return shipping charges.

Due to the nature of gaming products and electronics, returns are limited and strictly governed by the conditions below.

A return or replacement will be accepted only in the following cases:

• The product is damaged during transit
• A wrong product has been delivered
• The product has a manufacturing defect (verified as per brand/manufacturer guidelines)

Returns or refunds will NOT be accepted in the following cases:

• Change of mind or personal preference
• Compatibility issues (region, device, software, or user setup)
• Normal wear and tear
• Physical damage caused after delivery
• Improper installation or usage
• Tampered, opened, or missing seals/labels
• Products returned without original packaging, accessories, or invoice
• Digital products, downloadable codes, or activated software
• Sealed video game discs once opened (unless defective)

• Any issue must be reported within 24 hours of delivery.
• Requests raised after this period may not be entertained.
• Customers must share clear photos/videos of the product and packaging for verification.

• Eligible products will be replaced, not refunded, wherever possible.
• Replacement will be processed only after verification by our support team, and receipt of the returned product (if applicable).
• Replacement timelines may vary based on product availability.

• Refunds are issued only if replacement is not possible.
• Approved refunds will be processed to the original payment method.
• Refund processing time: 7–14 working days, depending on the payment gateway or bank.
• Shipping / courier charges are non-refundable, unless the return is due to our error.

• In cases where return is approved due to our error, return shipping instructions will be provided.
• If a return is initiated for reasons not attributable to Level Up Games, return shipping costs shall be borne by the customer.

• Any physical damage, liquid damage, or signs of misuse will void eligibility for return or replacement.
• Manufacturer warranty, if applicable, is governed solely by the brand’s terms.
• Level Up Games does not provide independent warranties unless expressly stated.

Level Up Games reserves the right to reject any return or refund request if:

• The product fails quality inspection
• The return does not meet policy conditions
• There is evidence of misuse, tampering, or fraud

Our decision in such matters shall be final and binding.