At Level Up Games, we strive to ensure that every customer receives 100% genuine products in perfect condition. Please read this policy carefully, as it governs cancellations, returns, replacements, and refunds for all purchases made on www.levelupgames.in.

1. Order Cancellation Policy

🔹 Before Dispatch

·  Orders may be cancelled only before they are dispatched from our warehouse.

·  Cancellation requests must be raised by contacting our support team immediately.

·  A payment gateway processing fee may be deducted from prepaid order refunds, unless the cancellation is due to an error on our part.

🔹 After Dispatch

·  Orders cannot be cancelled once dispatched, under any circumstances.

·  Refusal of delivery for non-defective products will not be treated as a valid cancellation and may attract return shipping charges.

2. Return & Replacement Policy

Due to the nature of gaming products and electronics, returns are limited and strictly governed by the conditions below.

✅ Eligible Cases for Return / Replacement

A return or replacement will be accepted only in the following cases:

·  The product is damaged during transit

·  A wrong product has been delivered

·  The product has a manufacturing defect (verified as per brand/manufacturer guidelines)

❌ Non-Eligible Cases (No Return / Refund)

Returns or refunds will NOT be accepted in the following cases:

·  Change of mind or personal preference

·  Compatibility issues (region, device, software, or user setup)

·  Normal wear and tear

·  Physical damage caused after delivery

·  Improper installation or usage

·  Tampered, opened, or missing seals/labels

·  Products returned without original packaging, accessories, or invoice

·  Digital products, downloadable codes, or activated software

·  Sealed video game discs once opened (unless defective)

3. Time Limit for Reporting Issues

·  Any issue must be reported within 24 hours of delivery.

·  Requests raised after this period may not be entertained.

·  Customers must share clear photos/videos of the product and packaging for verification.

4. Replacement Process

·  Eligible products will be replaced, not refunded, wherever possible.

·  Replacement will be processed only after:

o  Verification by our support team, and

o  Receipt of the returned product (if applicable)

·  Replacement timelines may vary based on product availability.

5. Refund Policy

·  Refunds are issued only if replacement is not possible.

·  Approved refunds will be processed to the original payment method.

·  Refund processing time: 7–14 working days, depending on the payment gateway or bank.

·  Shipping / courier charges are non-refundable, unless the return is due to our error.

6. Special Conditions for Electronics & Gaming Products

·  Any physical damage, liquid damage, or signs of misuse will void eligibility for return or replacement.

·  Manufacturer warranty, if applicable, is governed solely by the brand’s terms.

·  Level Up Games does not provide independent warranties unless expressly stated.

7. Return Shipping

·  In cases where return is approved due to our error, return shipping instructions will be provided.

·  If a return is initiated for reasons not attributable to Level Up Games, return shipping costs shall be borne by the customer.

8. Right to Reject Returns

Level Up Games reserves the right to reject any return or refund request if:

·  The product fails quality inspection

·  The return does not meet policy conditions

·  There is evidence of misuse, tampering, or fraud

Our decision in such matters shall be final and binding.

9. Contact for Returns & Cancellations

All return or cancellation requests must be sent to:

📧Email:support@levelupgames.in
🌐 Website: www.levelupgames.in

Please include your order ID, contact details, and issue description for faster resolution.